BEST AVIATION SCHOOL IN NIGERIA- DHAEWOOD AVIATION BUSINESS SCHOOL 2348026272323

Airline Customer Service

Airlines and other service industries spend large sums of money on marketing and advertising their services with the intention of attracting new customers and retaining existing ones. This money is wasted if staff fail to provide the level of customer service needed to make a vital impact on the purchase and repurchase decisions of customers. Competing solely on the basis of product or price is not sufficient.

How You Will Benefit

Increasingly, attention to the customer is becoming the criterion by which a company is judged. This course aims to give you the knowledge, skills and customer service attitude to anticipate and respond to the problems which customers inevitably face.

Designed for

* All customer contact staff including:
o Ticket office, reservations, check-in, traffic, operations, baggage service and information desks
cargo reservations and receiving
o Public relations and sales support personnel
o Flight attendants


Course Content

* Better standard of customer service
* Communication skills
* Customer contact techniques
* Social styles
* Dealing with complaints
* Managing stress

Note:
Chapters include review questions, discussion questions and a reading list of appropriate books for reference.





AN INTRODUCTION

DHAEWOOD AVIATION BUSINESS SCHOOL (DABS) is a

private professional training

institution whose major objective is the promotion

of quality training in

aviation/travels & tourism industry, so that the

various stake holders-

airlines,travel agencies & aviation related

organisations will solve their human

resources/capital problems, these problems which has

been creating set back to the

aviation/travels & tourism industry. Since the

inception of the institution in

2005, it has achieved this laudable objective in a

very large dimension.

The institute also caters for the professional needs

of many ambitious school

leavers by providing them excellent & quality

training, such that makes them easily

employable in the aviation/travels & tourism

industry, anywhere in the world.

Furthermore, it caters for the needs of the working

& business class students/tight

scheduled individuals who cannot leave their jobs

for further studies, by providing

both full-time,part-time courses & self study[learn

at your pace] programs in

aviation, transport and tourism.

We also have special advanced programme available

for matured,business-minded

professionals who intend to set up,operate

airlines,travel agencies, tourism

companies,accommodation & hotel business, and allied

organizations.

At the institute we also offer some specialist

courses in management,strategic

planing,strategic marketing & sales,business

planning,business management,these are

specifically designed for managers at different

levels of an organisation,

operational staff of travel agencies, airlines &

other aviation/travels & tourism

allied organizations that need adequate knowledge of

business strategic management

for improved performance.

Since the full establishment of the institution, it

has trained and graduated

hundreds of students, most of whom are now at

different management levels in the

various airlines, travel agencies, shipping

companies, air freight or cargo

companies,seaports, customs, airports, international

hotels and in various

commercial organizations including government

departments. Some are even self-

employed as Directors or Chief Executives in their

own companies.

Our instructors/lecturers are certified

professionally by international air

transport association [IATA],an organisation which

has been working with airlines

civil aviation authorities,airports & air navigation

services providers globally

for more than 60 years.We also prepare our students

for the IATA external diploma

examinations, recognized worldwide.

DABS also has training relationship with

universities/colleges/schools abroad-

Asia,Europe,north America,south

America,Africa,Australia & the Oceania. The

purpose of these relationship is to enable the

institute offer the best quality in

aviation/travels & tourism training.


Till date,DABS has trained and graduated hundreds of

students successfully in its

various training programs.The institution is

presently managed by a team of IATA

certified professionals headed by the director or

studies,dawodu gabriel

[IATA/UFTAA/FIATA INTERNATIONALLY CERTIFIED

PROFESSIONAL], who is an

aviation/travels & tourism training Consultant.



SCHEDULE OF COURSES:


COURSES & DURATION
AIR TRANSPORT ESSENTIALS- N15000, 1WEEK.

AIRLINE COMPUTER RESERVATION SYSTEM- N25000, 2WEEKS

-2MTHS.

AIR TRANSPORT ESSENTIALS + AIRLINE COMPUTER

RESERVATION-N35000, 3MTHS.

AIRLINE TICKETING + AIRLINE COMPUTER RESERVATION-

N51000, 3/4MTHS.
Tourism and Hotel Management (Travels and Tourism)
Travel Agency Management / Ticketing

AIRLINE CARGO HANDLING & OPERATIONS- Clearing and

Forwarding (Freight Forwarding)

N61000, 3/4MTHS.

AIRLINE STUDIES/AVIATION STUDIES/AIR TRANSPORT

STUDIES-N96000, 5/6MTHS.

SHIPPING & MARITIME STUDIES (SELF STUDY)-Shipping

Management / Export
N35000, 6MTHS.
Transport Management
CABIN CREW (AIR HOSTESS).
(1) DHAEWOOD DIPLOMA IN CABIN CREW- N85000 2MTHS.
(2)UK COLLEGE DIPLOMA IN CABIN CREW-N120, 000,

3MTHS.
(3)IATA DIPLOMA IN CABIN CREW-N150, 000-N200, 000.

6-9MTHS.

PILOTING (THEORETICAL CLASS IN NIGERIA) N120, 000.

3MTHS.

PILOTING (PRACTICAL FLYING ABROAD) N500, 000 -

N2MILLION. 6MTHS-2YEARS
Aeronautical Engineering – Leading to practical

training Abroad
Piloting (Ground School) – Leading to flight

Training Abroad
Aircraft Maintenance engineering – Leading to

practical Training Abroad

IATA INTERNATIONAL PROFESSIONAL EXAMS &

CERTIFICATION COURSES/PROGRAMS

Airline Cabin Crew Training
Airline Call Center Training
Airline Customer Service
Airline Finance and Accounting Management
Airline Marketing
Airline Revenue Management
Airport Customer Service
Airport Operations
Cargo Customer Service
Cargo Marketing
Introduction to Air Transportation


Introduction to the Airline Industry
Shipping Perishable Cargo
Station Management
IATA Global Distribution Systems Fares and Ticketing

Course
IATA Travel and Tourism Training - Travel Agents'

Marketing Course
IATA Travel and Tourism Training Programme - Level

3: Stepping into Management
IATA Travel and Tourism Training Programme - Level

4: Senior Management
IATA/UFTAA Travel and Tourism Training Programme -

Level 1: Foundation
IATA/UFTAA Travel and Tourism Training Programme -

Level 2: Consultant


IATA/FIATA Air Cargo Rating
IATA/FIATA Cargo English
IATA/FIATA Cargo Introductory Course
IATA/FIATA Dangerous Goods Regulations (DGR) -

Initial
IATA/FIATA Dangerous Goods Regulations (DGR) -

Recurrent
Live Animals Regulations(Distance Learning) New!


10% DISCOUNT ON ANY FEE, IF YOU ARE PAYING ONCE.

5% DISCOUNT ON ANY FEE, IF YOU ARE PAYING TWICE.

WE WILL SUBMIT YOUR APPLICATION LETTERS /CV TO THE

AIRLINES WHEN YOU COMPLETE YOUR

COURSE WITH US!!!!
BENEFITS TO PERTICIPANTS.
YOU WILL ACQUIRE ALL NECCESSARY SKILLS TO GET

AIRLINES JOBS.
YOU WILL BE GIVEN A DIPLOMA/CERTIFICATE
YOUR APPLICATION LETTER/CV WILL BE FORWARDED TO THE

AIRLINES THAT ARE PRESENTLY

RECRUITING.
YOU WILL RECEIVE A CONFIRMATION DIRECTLY IN YOUR

EMAIL BOX, FROM THE AIRLINE WHEN

YOUR APPLICATION LETTER/CV IS ACCEPTED BY THEM.
YOU WILL BE CALLED FOR AN INTERVIEW WHEN YOUR

APPLICATION LETTER/CV IS VIEWED &

APPROVED BY THE AIRLINES.



»COURSE BENEFITS

i. Employment Assistance after Training
ii. Opportunity for further Studies – Leading to

Postgraduate Diploma or MBA.
iii. Registration for Professional Membership &

External Examinations.
v. Direct Admission or Conversion into Higher

Institutions for Further Studies

(Local or Foreign) – for B.Sc, M.Sc, or MBA
vi. sabre/Amadeus Computer Training with one of the

airline company.
vii. Industrial Attachment (I.T) with allowances,

Leading to permanent Employments.
viii. Moderate Fees payable installmentally.
ix. University Affiliation to enhance direct entry

to local or foreign

Universities.
x. Assistance for foreign admission for those who

intend to travel out or study

abroad.
xi. DABS graduates are easily Converted or

registered for part-time first degree

courses or PGD in related fields in local or foreign

Universities.

The school admits candidates with the following

qualifications: WAEC, SSCE, NECO,

GCE, TEACHERS GRADE 2 or equivalent qualifications.

There are specified number of

credit passes. Those with higher qualifications such

as BSC, HND, NCE, and OND are

also admitted into the advance diploma program.

Details are inside the admission

form.

STARTING DATES: Admission is on throughout the year.

New classes resume on the

first Monday of every Month.

admission forms and all forms

should be filled and submitted to the admissions

office in Lagos,

Admission is based upon qualifications and the

appropriate fees for the course must

accompany the completed forms before admission

letter is issued.